There are several tips that help with the attorney reputation management tool.
The first tip is to make sure that you are aware of any of the online review websites. You need to understand how potential clients are going to be able to find you. Therefore, you should also know where any of your past clients will leave reviews about the law firm. Most of the time, when it comes to the reviews for lawyers, it is going to be on Yelp or LinkedIn. But you might also be able to find some reviews on Google Business, Google Places, or the Yellow Pages.
The second tip is to request feedback from the clients and track the feedback that they give you. One of the best ways that you are going to be able to get the positive feedback that you need is that you will need to request them from the clients that are satisfied with the job that you did for them. You will need to be able to direct the client to certain websites so that it will be a lot easier for you to keep track of what the customers are saying about you and your company. In order to make sure that your company will have a good reputation, you want the customers to write about the good experiences that they have had with their company.
The third tip is to augment the more positive reviews. There are a variety of ways that you are going to be able to do this. But the two best ways would be to add them to your web page and linking your website to the Google Plus page.
The fourth tip is to manage negative reviews. There are several ways that you are going to be able to do this. One way is that you can run a search on your name and the name of the law firm on a regular basis. This is the best way that you will be able to understand what the potential clients will see first when they are looking for your law firm. The second way is to resist the urge to tell your side of the story. This will just help to add some credibility that the review. The third way is to respond quickly and show empathy in your response. The fourth way is to make sure that you don’t show any anger in your response. The fifth way is to counteract the negative review by writing something positive in your feedback.
The fifth tip is to make sure that you are providing your customers with exceptional services. In order to get a positive online review, then you want to provide the customer with the services that they are looking to get from you. Therefore, when you look at the feedback that the customer gives you, then you truly need to listen to what the customers are saying to you. This means that if all of the customers are saying the same thing about your services, then it will be a good idea to make the changes that the customers are asking for. You should thank the clients for their feedback and stay in touch with them so that they are going to know that you appreciate your business and you want to keep them as customers.
These are the top five tips that you can use when you use the attorney reputation management tool. This means that you will always know that your business will have a good reputation for a long period of time.