The primary focus of Salesforce Field Service Lightning is to allow businesses or services organizations to connect their entire workforce, products, and customers on one intelligent strategy platform. The goal is to deliver exceptional on-site service with complete oversight of the journey.
Your customers are invited to use tools easily book their own appointments and automatically request help directly from field service agents on-demand.
With Salesforce Field Service Lightning, you can design and customized intelligent routing of work orders to access the right service resources based on skill, location or based on your specific business rules.
From the Field Service Lightning console, service-hub operators or dispatchers can fill or modify workflow schedules, respond rapidly to urgent requests or universally coordinate and synchronize all mobile devices instantly. Dispatchers can view real-time tracking and status updates via a map, of all field operations. The field service console provides a birds-eye-view for …